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Frontline Workers Toolkit for Non-Employability Staff

There are many people not in work, who would like to work if they had the right support and encouragement. People on health related benefits can go for long periods without contact with employability services, and without encouragement to think about the possibility of moving into work.

Helping people access employability services can have a positive impact on the individuals themselves as well as the service. Health & social work services for example recognise the positive benefits to physical and metal health, and the increased independence of clients/patients as they move towards and into work, training or education. Housing Associations recognise the positive impact people moving into work can have on neighbourhoods and communities

There is now recognition of the important role that these services, whose main role is not employability, can play in helping clients:

  • think about employability and progress to work;
  • address some of the difficulties or barriers they face;
  • Identify their strengths; and
  • get the support they need to progress towards work.

This can lead to a better alignment of services for workless people, maximising resources in an increasingly tighter resource climate. Some employability partnerships have made a lot of progress engaging non-employability services already, whilst others are just starting on this.

In 2009, the  National Delivery Group agreed to address the challenge of engaging relevant frontline staff in employability-related services. All areas across Scotland saw this as key to the success of their employability approaches locally.

Glasgow University's' Training & Employment Research Unit were commissioned to support the development of resources around this agenda. Their research showed partnerships across Scotland have developed their own approaches to securing involvement of non-employability services. Nevertheless, there are common 'steps' partnerships have gone through:

  • Making the case for involvement.
  • Developing an Action Plan
  • Getting buy in.
  • Building capacity.
  • Assessing progress and improving approaches

The attached Toolkit and Partnership Guidance (2010) have been developed for those areas wishing to develop the role of frontline staff in their employability practices. Please feel free to download and use these resources.