Frontline Workers Toolkit for Non-Employability Staff
There are many people not in work, who would like to work if
they had the right support and encouragement. People on health
related benefits can go for long periods without contact with
employability services, and without encouragement to think about
the possibility of moving into work.
Helping people access employability services can have a positive
impact on the individuals themselves as well as the service. Health
& social work services for example recognise the positive
benefits to physical and metal health, and the increased
independence of clients/patients as they move towards and into
work, training or education. Housing Associations recognise the
positive impact people moving into work can have on neighbourhoods
There is now recognition of the important role that these
services, whose main role is not employability, can play in
- think about employability and progress to work;
- address some of the difficulties or barriers
- Identify their strengths; and
- get the support they need to progress towards work.
This can lead to a better alignment of services for workless
people, maximising resources in an increasingly tighter resource
climate. Some employability partnerships have made a lot of
progress engaging non-employability services already, whilst others
are just starting on this.
In 2009, the National Delivery
Group agreed to address the challenge of engaging relevant
frontline staff in employability-related services. All areas across
Scotland saw this as key to the success of their employability
Glasgow University's' Training & Employment Research Unit
were commissioned to support the development of resources around
this agenda. Their research showed partnerships across Scotland
have developed their own approaches to securing involvement of
non-employability services. Nevertheless, there are common 'steps'
partnerships have gone through:
- Making the case for involvement.
- Developing an Action Plan
- Getting buy in.
- Building capacity.
- Assessing progress and improving approaches
The attached Toolkit and Partnership Guidance (2010) have
been developed for those areas wishing to develop the role of
frontline staff in their employability practices. Please feel free
to download and use these resources.