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Management Information System (MIS): An Overview

A Management Information System (MIS) records and reports information about the beneficiaries of employability support, it tracks and manages clients through a range of provider services and interventions; and it provides robust and reliable data on progress, of the individual, the service provision and the wider programme. A true Management Information System is unlikely to exist within your area and although providers' submit various performance-type information for their immediate funders there is limited understanding of progress across all employability clients and all service providers. An area-wide MIS makes possible the following:

  • Performance led data collection  - provider organisations often collect client data as and when required in non-common formats, generally based on the requirements of their funders. The system would standardise the data being asked for and monitor, measure and validate data that is not being completed to the desired quality standards.
  • Performance management reporting - some of the larger service providers will have dedicated case and performance management systems and use and value the management information this provides. However, the level of information could be improved through wider data capture and more reliable benchmarking criteria with other providers. Smaller providers may not have access to a level of reporting in this area. An MIS will enable small and large organisations to report on a wide range of employability criteria and share results amongst providers.
  • Holistic client view  - the MIS provides a high level indication of individuals' progress (across stages), helping to identify in particular those that have lapsed, are in training cycles, or not moving quickly. This information will be used to help improve future service provision.
  • Key operational processes - the MIS will support and standardise to a large extent the processes used for registering individuals, assessing needs, assigning outcomes, referring to other partners, and otherwise moving individuals along a pathway to employment.
  • Client management - the MIS tracks and monitors the progress of individuals using standard datasets and processes. It supports management processes that aim to assign the right resource to the right individual at the right time.
  • Improved referral - the system will capture enough detail for professionals to know where to go for more information. By providing an holistic view of individuals to a range of users, the system can facilitate closer working (with a view to culture change) region-wide. Naturally, this will also benefit the individual.
  • Improved data quality - will be improved through providing a commonly defined dataset and a means of managing this aspect. The system will provide a level of collated and qualified information previously unavailable.

The key next steps are indicated within the MIS Action Toolkit. We encourage you to explore the breadth of information available.