Management Information System (MIS): An Overview
A Management Information System (MIS) records and reports
information about the beneficiaries of employability support, it
tracks and manages clients through a range of provider services and
interventions; and it provides robust and reliable data on
progress, of the individual, the service provision and the wider
programme. A true Management Information System is unlikely to
exist within your area and although providers' submit various
performance-type information for their immediate funders there is
limited understanding of progress across all employability clients
and all service providers. An area-wide MIS makes possible
- Performance led data collection -
provider organisations often collect client data as and when
required in non-common formats, generally based on the requirements
of their funders. The system would standardise the data being asked
for and monitor, measure and validate data that is not being
completed to the desired quality standards.
- Performance management reporting - some
of the larger service providers will have dedicated case and
performance management systems and use and value the management
information this provides. However, the level of information could
be improved through wider data capture and more reliable
benchmarking criteria with other providers. Smaller providers may
not have access to a level of reporting in this area. An MIS will
enable small and large organisations to report on a wide range of
employability criteria and share results
- Holistic client view - the MIS provides
a high level indication of individuals' progress (across stages),
helping to identify in particular those that have lapsed, are in
training cycles, or not moving quickly. This information will be
used to help improve future service provision.
- Key operational processes - the MIS will
support and standardise to a large extent the processes used for
registering individuals, assessing needs, assigning outcomes,
referring to other partners, and otherwise moving individuals along
a pathway to employment.
- Client management - the MIS tracks and
monitors the progress of individuals using standard datasets and
processes. It supports management processes that aim to assign the
right resource to the right individual at the right time.
- Improved referral - the system will
capture enough detail for professionals to know where to go for
more information. By providing an holistic view of individuals to a
range of users, the system can facilitate closer working (with a
view to culture change) region-wide. Naturally, this will also
benefit the individual.
- Improved data quality - will be improved
through providing a commonly defined dataset and a means of
managing this aspect. The system will provide a level of collated
and qualified information previously unavailable.
The key next steps are indicated within the MIS Action Toolkit.
We encourage you to explore the breadth of