E. Defining Management Information Outputs: Considerations
Management Information Outputs are a series of questions that a
Management Information system must address. Example questions could
- How many unique client outcomes are being achieved?
- Which service providers are contributing to client
- How many clients are at each journey stage?
- How effective are referral processes?
- Are employers needs being met? Are people moving to the right
jobs for them?
- How many are at risk of becoming inactive?
By defining and more importantly agreeing Management Information
Outputs, it becomes possible to determine management information
inputs (the constituent data fields) that need to be captured
across the local area. Management Information Outputs in this sense
create the rationale for a Management Information system and also
provide the basis for its design. It is possible and desirable to
use an existing Common Dataset, see D: Common Dataset and
Definitions to help inform the Management Information Outputs
The exercise of defining and agreeing Management Information
Outputs must involve all those with a stake in making this
initiative a success: employability providers, funders and other
partners. This type of involvement will break down barriers in
terms of organisation culture, provider motivation and partner data
sharing and ensure that objectives are aligned and priorities
understood e.g. "we can't achieve this output now but we will look
to do so in future".
Structured stakeholder workshops are a particularly effective
means of defining and agreeing Management Information Outputs.
These involve participants from a range of backgrounds working
together (and leaving their organisational focus behind for a few
hours). It also involves participants focusing on information, its
value and purpose and the issues that exist in capturing and
defining it. This type of session runs best with an element of
external facilitation and consultation. Depending on the progress
made more than one session may be required, to increase coverage or
drill down further in some areas. An estimate for external input
into this type of session with an output report is in the region of
£2-3k per session.
Without this type of workshop or any form of joint consensus
around Management Information outputs, the project will in all
likelihood fail. In this environment it is commonplace for some
individuals to push their own personal agenda (including numerous
discussions that fail to build consensus and focus prematurely on
technologies) whilst others remain disinterested or