Sharing Personal Information Successfully
The purpose of this brief guide is to help make the client's
journey through the "employability pipeline" (Scotland's
employability customer journey) as smooth as possible. By sharing
personal information, with the client's consent, partners and
providers can streamline and ease the client's journey, so that for
example, they don't have to keep repeating their story. Referrals
to other partners or providers can be made easier, and ultimately
the client can be supported towards and into employment.
The guide does not give you all the information you need to
know, but it gives an overview and points you in the right
direction. Specifically it deals with:
- what personal information is;
- why sharing information is a good idea; and
- how to make it work, including things to consider such as the
Data Protection Act (DPA).
The guide also provides illustrative case studies, highlights
top tips for sharing of personal information, and contains useful
links. It does not deal with the sharing of data, in the sense of
sharing data sets of aggregate numbers, or research and data sets/
A case study on this area has been produced
by North Lanarkshire Council.
If you have comments or feedback on this document, suggestions,
or want to add a case study, please feel free contact