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The Deep End Advice Worker Project: embedding advice in general practice

14 September 2017 

The Deep End Advice Worker project developed and tested approaches to delivering advice services (e.g. financial and debt advice, housing advice and social security support) in two general practices in north east Glasgow.

The main focus of the Deep End Advice Worker project was to improve social and economic outcomes for people, through developing and testing approaches to delivering advice services from two general practices in Parkhead, Glasgow. It also sought to reduce the time medical staff spent on non-clinical issues.

The report explores the processes underpinning the project's development and presents an assessment of its impact. It explicitly examines the importance of practitioner knowledge and professional relationships in collaborative service delivery projects. Recommendations are made regarding approaches to delivering future work of this nature.

The evaluation of the Deep End Advice Worker project is now available from the GCPH
website here. A package of infographics summarising
the findings accompanies the report.

This pilot project embedded a financial worker from the Greater Easterhouse Money
Advice Project (GEMAP) within two GP practices in Parkhead Health Centre. The
evaluation found positive outcomes for patients accessing the service in terms
of financial gain, cost reduction and other forms of community support. It also
reports beneficial outcomes for the general practices involved, reducing the
amount of time that GPs spent on patients' non-clinical issues, freeing up
their time to focus on vital clinical work.

We hope this evaluation is useful to people working in the public and third sectors
with an interest in approaches to supporting people experiencing poverty; the
development of collaborative responses to multi-dimensional social concerns;
and more specifically, the use of general practices as community assets from
which support services can be delivered.

Source - Glasgow Centre for Populatuion Health Website

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