The Deep End Advice Worker Project: embedding advice in general practice
14 September 2017
The Deep End Advice Worker project developed and tested
approaches to delivering advice services (e.g. financial and debt
advice, housing advice and social security support) in two general
practices in north east Glasgow.
The main focus of the Deep End Advice Worker project was to
improve social and economic outcomes for people, through developing
and testing approaches to delivering advice services from two
general practices in Parkhead, Glasgow. It also sought to reduce
the time medical staff spent on non-clinical issues.
The report explores the processes underpinning the project's
development and presents an assessment of its impact. It explicitly
examines the importance of practitioner knowledge and professional
relationships in collaborative service delivery projects.
Recommendations are made regarding approaches to delivering future
work of this nature.
The evaluation of the Deep End Advice Worker project is now
available from the GCPH
here. A package of infographics summarising
the findings accompanies the report.
This pilot project embedded a financial worker from the Greater
Advice Project (GEMAP) within two GP practices in Parkhead Health
evaluation found positive outcomes for patients accessing the
service in terms
of financial gain, cost reduction and other forms of community
support. It also
reports beneficial outcomes for the general practices involved,
amount of time that GPs spent on patients' non-clinical issues,
their time to focus on vital clinical work.
We hope this evaluation is useful to people working in the
public and third sectors
with an interest in approaches to supporting people experiencing
development of collaborative responses to multi-dimensional social
and more specifically, the use of general practices as community
which support services can be delivered.
Source - Glasgow Centre for Populatuion Health