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Introduction to outcomes Based Working

An outcomes-based approach encourages us all to focus on the difference that we make and not just the inputs or processes over which we have control. Success is about impact that is achieved and it is right that we should be judged by the improvements that we have made to the things that matter to our communties.

An outcomes approach should be…

  • Results focused - It is concerned with the impact achieved or 'difference made' with less focus on 'process issues'
  • Evidence-based - It identifies and addresses key priorities and interventions by drawing upon research, evaluation, data trends, etc
  • Client centred - It focuses on the needs of the individual or the community rather than what might best suit service delivery organisations
  • Joined-up - It encourages approaches that deal with the 'whole system', rather than individual elements in isolation. This typically involves streamlining service delivery around the needs of communities or individuals and improving the co-ordination and integration of public services in order to achieve shared goals.
  • Early intervention / prevention - It encourages a shift to early intervention and preventative measures in order to avoid deeper and more complex problems developing in the future. This includes a longer-term focus, based upon effectively tackling root causes rather than simply dealing with symptoms.

There are also a number of key topics for consideration which could help your service work within an outcomes approach more effectively. You can find out more about each of these topics in this section of the website or by following the links below.