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Employability Customer Charter published

10 December 2021

The Employability Customer Charter has been co-designed with users of employability services and agreed by partners across the Public, Third and Private sectors. It establishes three commitments our services will make to users:

  • A service that treats you with dignity and respect;
  • A service that works for you; and
  • A service that learns and improves.


Each commitment sets out what users can expect when accessing employment services, what employment services will do to achieve this and how users can ensure the commitments are being met.


A Lived Experience Panel was established to create this document, which brought together users from groups likely to experience barriers to employment, including disabled people, ethnic minority groups and care experienced people.


These commitments have been developed for a user audience, however they also serve to help define concepts such as dignity and respect based on the voices of those that require support.


In responding to user’s feedback, we have also developed an Easy Read version of the Charter with partners, which can be accessed here.


This Charter does not sit in isolation and sits alongside other national products such as the Service Standards and the Shared Measurement Framework.

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